Refund Policy
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at dentalsupplyofhouston@gmail.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item with 10 days of receipt, send us an email request at Support@OsungUSA.com to receive RMA#.
Return address is: OSUNG USA, 15020 West Drive, Houston, TX 77053
We will honor cancel requests if the order has not been processed as per above noted policies. This applies to items shipped from our location (in-stock items only.)
INTERNATIONAL SALES | RETURNS | REFUNDS
All international orders are final sale.
We are not liable for delays to any delivery due to acts or omissions of customs or other regulatory agencies.
All additional duties, taxes and/or customs fees and customs clearance are the responsibility of the customer.
Shipping
To return your product, you should mail your product to: 11601 Shadow Creek Parkway, 111-524, PEARLAND TX 77584, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.