Shipping Policy
SHIPPING CHARGES
Shipping charges are paid at the time of order placement. However, we occasionally offer promotional shipping rates (including FREE shipping). We reserve the right to add shipping surcharges for heavy-weight items. See details below.
FREE SHIPPING:
*Every order that includes one or more packs of diamond burs ships free within the contiguous U.S. (Limited Time "PROMOTION")
Shipping Charges (Heavy Item Surcharge):
Items that weigh over 30 LBS or require special shipping arrangement arrangements such as LTL shipping, Lift Gate service, etc. Additional charges will apply. These shipping charges vary per item sold depending on product weight, delivery requirements, and travel distance. Large heavy cases include disposable goods, equipment, and hazardous and refrigerated items. Shipments delivered to residential addresses may also incur additional charges.
We will apply shipping surcharge to orders that are being shipped internationally
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INTERNATIONAL SHIPPING
Customs duties and import taxes are the customer’s responsibility.
Prices on our website and the total at checkout do not include customs duties, import taxes (such as VAT/GST), brokerage fees, or any other charges set by your country. These charges are your responsibility. They are usually collected by the courier or customs office when your package arrives, and Osung USA has no control over them. We recommend checking with your local customs office before ordering so you know what to expect.
International shipping charges:
Shipping costs are calculated at checkout based on your destination, the weight of your package, and the shipping method you choose. You’ll see the exact shipping cost before you pay, and it won’t change after your order is placed.
Import restrictions and customs:
Before you order, please make sure the products you are buying are allowed into your country and are not restricted, prohibited, or subject to special regulations or permits. Importing them legally is the customer’s responsibility.
Non-refundable orders:
If your order is detained, held, seized, refused, or returned by customs for any reason, including unpaid duties or taxes, import restrictions, or missing documents, the order and the shipping charges are non-refundable. This also applies if you refuse the package or don’t pay the duties and taxes owed at delivery.
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Osung USA is not held responsible for any delays the shipping carrier may incur due to circumstances beyond their control. This would include but is not limited to weather conditions, mechanical delays, and equipment failures.
Osung USAÂ is not held responsible for any shipping delays that may incur due to incomplete address information, or wrong address information provided by the customer.